Acceptable use policy

This policy applies to everyone who uses LgTranslate through an account: the dashboard, the API, the plugins, the loader script and the translation files you publish. It is part of the Terms of Service. Translations you publish are public files on the internet, so you are responsible for what they contain.

1. What you must not do

1. Publish unlawful, infringing, deceptive or harmful content. This includes content that infringes someone's rights, incites violence or hatred, sexually exploits children, is fraudulent or phishing, distributes malware, or sells counterfeit or illegal goods.
2. Put personal data, secrets, passwords or confidential text into text you translate and publish. Your text is sent to third-party translation providers and the result is published as public files.
3. Scan or crawl websites you do not own or control. Our crawler honours robots.txt and is blocked from private networks. Do not try to use it to reach internal systems, cloud metadata or private addresses.
4. Abuse public endpoints. Do not flood the site-discovery endpoint, spoof origins or inject hostile text. Rate limits apply and we enforce them.
5. Get around limits. Do not circumvent site, language, rate or licence limits, create accounts to avoid a suspension, or sign up with false or disposable e-mail addresses.
6. Share or resell access. Do not share secret API keys or licence keys outside your organisation, and do not resell LgTranslate as a competing translation service. Business plan customers may use the service for their own clients' sites under the white-label rights of that plan.
7. Attack the service or other customers. Do not try to bypass authentication, tenant isolation, signature checks or preview rules, probe for other customers' data, deliver malware or overload the platform.
8. Misuse the translation engines. Do not try to extract providers' models or credentials, manipulate a language model to produce unrelated output or reveal prompts, or bulk-translate third-party content you have no right to use.
9. Send unsolicited e-mail through webhooks, invitations or any other feature, or register webhook addresses that point at systems you do not control.
10. Impersonate a person or organisation, or suggest that we endorse you.

2. Security testing

Testing your own account in good faith is welcome within these rules. Please do not test our production systems or other customers' data. If you find a security problem, tell us at [OPEN: mailbox] and give us reasonable time to fix it before you make it public. We will not take action against good-faith reports that follow this policy.

3. What we may do

If we believe this policy has been broken, we may warn you, remove or disable content, suspend a site or account, cancel running jobs, or end the agreement, as set out in the Terms. We will usually tell you first and give you the chance to fix the problem, but we may act immediately where there is a security risk, a legal requirement or a serious breach. Suspensions are recorded with a reason and are visible in your audit log. You can ask us to review a decision by replying to our message.

4. Reporting content and legal notices

To report content published through LgTranslate that you believe is unlawful or infringes your rights, write to [OPEN: mailbox] with the address of the file or page, what is wrong, why, and your contact details. We review reports promptly, may remove the files, and tell the customer. Repeated infringement can lead to the account being ended.

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