Terms of service

These terms are the agreement between [LEGAL ENTITY: OPEN] ("LgTranslate", "we", "us") and the person or organisation that creates an account, installs the WordPress plugin or uses the service ("you"). Please read them with the Privacy Policy, the Data Processing Agreement, the Acceptable Use Policy and the Refund and Cancellation Policy, which are part of this agreement. Our postal address is [LEGAL ENTITY NAME, registered address, registration number: OPEN]. You can reach us at [OPEN: mailbox].

1. What LgTranslate is

LgTranslate helps you publish your website in other languages. You give us the text of your site (through the WordPress plugin, the script tag, the Shopify connection or our API). We translate it with the translation engines you choose, you review and edit it, and we sign the result and publish it as static translation files. Visitors' browsers load those files through a small script (the "loader") and a language switcher.

The service includes the dashboard and API (the "control plane"), the translation workflow, the loader and switcher, the WordPress plugin and the hosting of published translation files ("bundles") on our storage and content delivery networks (CDNs).

2. Who can use it

You must be at least 18 and able to enter a contract. If you sign up for an organisation, you confirm you have authority to bind it, and "you" means the organisation. The service is meant for businesses and professionals. If you are a consumer in a place where consumer law gives you rights that these terms cannot take away, those rights stay in force (see section 16).

3. Your account

• You are responsible for everything done through your account, including by people you invite. Give people the lowest role they need (Owner, Admin, Editor or Viewer).
• Two-factor authentication is required for Owners and Admins. Choose a strong password (at least 15 characters) and do not share it. Sessions end after 30 minutes without activity or after 8 hours.
• Keep secret API keys and licence keys confidential. They are shown once and stored only as hashes. Site keys are public by design. Tell us promptly if you think a key or account has been compromised.
• If you lose your second factor, we can recover access after we have checked your identity. That can take time, and we may refuse if we cannot confirm who you are.
• Give us accurate details and keep them current.

4. Plans, prices and payment

How pricing works. You pay per site, by the number of languages you add to that site:

• Each site you pay for is priced by its number of target languages. The monthly price is a small base amount plus an amount per language. Choosing every available language on a site is a flat monthly price.
• Annual billing costs ten months of the monthly price (two months free).
• Every extra site on the same account costs 30% less than the same site would cost alone.
• A Free plan covers one site with one language.
• A Business plan is quoted per customer for more than ten sites or special needs (white labelling, client access, team seats, dedicated storage, a service-level agreement).
• Shopify stores use fixed monthly tiers billed by Shopify.

The current prices, the launch discount and what each plan includes are on the pricing page. The price shown on the pricing page and at checkout when you buy applies for the term you pay for. Prices are in US dollars and exclude taxes unless we say otherwise.

Launch discount. While a launch discount is shown on the pricing page, it applies to the first payment or first year of the subscription you buy while it is shown. After that period the subscription renews at the then-current regular price, which is the price before the discount. The discount is shown only while it is actually applied at checkout.

Fair use. There is no word or string limit for normal use of a plan, and we never charge per word or add automatic overages. We may limit use that is far outside normal use, for example automated bulk translation of content that is not on your site. We will contact you before we do.

Changing your plan. You can add or remove sites and languages at any time. An increase takes effect straight away and you pay the difference for the rest of the term. A decrease takes effect at the next renewal; it cannot go below the languages you still have published unless you remove some.

Payment. Card payments for the website and WordPress plans are processed by our payment provider, Stripe. Shopify merchants are billed by Shopify. We do not see or store full card numbers. Taxes such as VAT or sales tax are added where required. If a payment fails we retry according to the payment provider's schedule and tell you by e-mail.

Renewal. Subscriptions renew automatically for the same period (a month or a year) at the price then in force, unless you cancel before the renewal date. You can cancel at any time in the billing page or customer portal. See the Refund and Cancellation Policy.

Price changes. We may change prices for future terms. We will tell you by e-mail at least 30 days before a change affects a renewal, and you can cancel before it does.

5. If your subscription ends or a payment fails

When a paid term ends and is not renewed, you have a 14-day grace period with everything working. After that your account moves to the Free plan limits. You then cannot translate new text, add languages, publish updates or receive plugin updates beyond security fixes.

Your published translations keep being served after a lapse, and you can still sign in and export everything. We keep the CDN copies of your published files for at least 12 months after the lapse. After that we may remove them. We may remove them sooner if you breach these terms or the law requires it. We will give you notice by e-mail whenever we reasonably can.

6. Your content and your translations

• You own your content. You keep all rights in your source content and in your translations of it.
• Licence to us. You give us a worldwide, non-exclusive licence to host, copy, process, send to translation engines, translate, sign and publish your content, only to run the service for you, for as long as you use it and while we hold backups under our retention schedule.
• Bundles are public. Translations you publish can be downloaded by anyone who knows the address. Do not publish personal data, secrets or confidential text. You are responsible for what you publish.
• You have the rights you need. You promise you may translate and publish your content and that it does not break the Acceptable Use Policy or the law.
• Your own notices. You are responsible for your own privacy notice and any cookie or storage notice your site needs. Our cookie and storage statement describes what the loader stores so you can use it.
• Export. You can export your translations at any time in common formats (JSON, XLIFF, PO, CSV, TMX).
• Shared translation memory. It is off by default. Only reviewed translations can be shared and only if both sides opt in.

7. Translation engines and accuracy

We send page text, the language pair and your glossary to the engines in the sub-processor list. Machine translation is automatic and can be wrong, awkward or unsuitable. Review it before relying on it for legal, medical, safety, financial or price-critical text. We do not guarantee the accuracy, tone or completeness of any translation, or any effect on search engine ranking. We may change engines or default models over time. If you add your own translation-provider key in the dashboard, it is stored encrypted, your text is sent to that provider on your instruction, and your agreement with that provider is separate from ours.

8. WordPress, Shopify and other platforms

The WordPress plugin is a download from your dashboard. It is licensed under its own licence, which is shown with the plugin; where the licence and these terms differ for the plugin's source code, the plugin licence wins for that code. Using our service from the plugin is governed by these terms. The Shopify app, when it is listed, is also subject to Shopify's terms and billing. Public developer packages that we publish are covered by the licence in each package.

9. Acceptable use

The Acceptable Use Policy applies to you and to everyone who uses your account.

10. Our intellectual property

The service, the software, the documentation and the LgTranslate name and logo belong to us or our licensors. These terms give you the right to use them to run the service for yourself. They do not transfer any ownership to you. Open-source components keep their own licences. If you send us feedback, you allow us to use it without paying you.

11. Availability and support

We work to keep the dashboard and API available, but we do not promise it will always be up, and we may need maintenance windows. No uptime guarantee applies unless we have agreed one with you in writing.

Already-published translated pages are designed to keep working in visitors' browsers even if our control plane or one CDN is down, because the loader does not call our dashboard when a visitor opens a page. This is how the product is built and tested, not a guarantee for every browser, theme, plugin, ad-blocker or network. The limits are in our outage statement.

Support is by e-mail at the address above. We aim to reply on business days. Response times are a goal, not a commitment. The status page shows incidents when it is live.

12. Suspension and ending the agreement

You can stop using the service and cancel at any time. We may suspend or end your access if you seriously or repeatedly break these terms or the Acceptable Use Policy, if the law or a court or authority requires it, if your use puts the service or other customers at risk, or if you do not pay beyond the grace period. Where we reasonably can, we will tell you first and give you a chance to fix the problem. If we suspend you for a reason that is not your fault, we will refund the unused part of what you paid.

After the agreement ends, we handle your data as set out in the Data Processing Agreement and the retention rules in the Privacy Policy. Files you have already copied to your own site stay yours. Sections that by their nature continue (ownership, liability, governing law) survive.

13. Warranties and liability

The service is provided "as is" and "as available". To the extent the law allows, we give no warranty of fitness for a particular purpose, uninterrupted service, error-free operation or translation accuracy.

To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data, or for loss caused by translations you chose to publish. Our total liability to you for all claims in connection with the service in any 12 months is limited to the amount you paid us in the 12 months before the event that gave rise to the claim. Nothing in these terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence or for fraud.

14. Your responsibility

You will compensate us for third-party claims that arise from your content or from your breach of these terms or the Acceptable Use Policy, to the extent the law allows. We will tell you promptly about such a claim and let you help defend it.

15. Changes to these terms

We may update these terms. Each version has a version identifier and an effective date at the top of this page and a change log at the bottom. For a change that is material to you, we will e-mail the account owner and show a notice in the dashboard at least 30 days before it applies. If you do not agree you can cancel before then. Continuing to use the service after the effective date means you accept the new version. When you sign up, we record the version of the terms you accepted.

16. Governing law, disputes and notices

These terms are governed by the law of [GOVERNING LAW: OPEN], and the courts of that place can decide disputes, unless mandatory law gives you the right to go to your local courts. Please contact us first and give us a chance to put things right. Notices to you are sent by e-mail to the account owner and may also appear in the dashboard. Notices to us go to the contact address above. If a part of these terms is unenforceable, the rest stays in force. These terms are the whole agreement between us about the service.

Change log