Sub-processors
Version 2026-11-05.2adf5fd5 · last updated 2026-11-05 · effective date to be announced · not yet in force · Change log
Details supplied by the owner
LgTranslate uses the providers below to run the service. Our Data Processing Agreement lets us use them, and we promise at least 30 days' notice before we add or replace a provider that processes your content. We use each under its own data-processing terms. This page says what each one is for and what data it receives.
How to read the status. In use means the provider is switched on in our production service today. Prepared means the connection is built and tested but not switched on; we will not send any customer data to a prepared provider before it moves to In use, and for providers that process customer content we give the 30 days' notice first.
Providers that process customer content or account data
| Provider | What it is used for | Data it receives | Status |
|---|---|---|---|
| MonsterASP.NET (web hosting and SQL Server database) | Runs the website, dashboard, API and database | Everything the service holds: accounts, sites, source text, translations, audit records | In use |
| Cloudflare (Workers AI, model m2m100) | Machine translation engine | The text to translate and the language pair. No account details, keys or e-mail addresses | In use |
| Cloudflare (R2 object storage and CDN) | Delivery of published translation files to visitors | Published (public) translation files; request logs with visitor IP address, browser type and the origin of the page | Prepared |
| Google (Cloud Translation) | Optional machine translation engine | The text to translate, language pair, glossary reference | Prepared |
| DeepL | Optional machine translation engine | The text to translate, language pair, glossary reference, optional context | Prepared |
| Anthropic (Claude models) | Optional machine translation engine (language-model based) | The text to translate, language pair, glossary entries and a short page-context note | Prepared |
| SMTP or Postmark (e-mail sending) | Account e-mail: verification, password reset, invoices, usage and failure alerts | Recipient address and name, subject and message body | Sending is built for the hosting provider's mail relay and for Postmark; the live choice is shown on this page once confirmed |
| Stripe | Card payments, invoices and subscriptions for website and WordPress plans | Your e-mail address, plan, billing details you enter at Stripe's checkout. We receive subscription and invoice information back, never card numbers | Prepared (live payments start at go-live) |
| Shopify (billing and platform) | Billing and store connection for the Shopify app, once listed | Store domain, subscription state, and the store content you let the app read and write | Prepared (listing to follow) |
If you add your own translation-provider key in the dashboard, that provider is your processor and we pass text to it on your instruction. It is not listed here.
Services that do not receive customer content
| Provider | What it is used for | Data it receives | Status |
|---|---|---|---|
| GitHub | Holds our source code | No customer data | In use |
| WordPress.org | Distribution of the WordPress plugin, if we list it there | None from us | Not used (the plugin is a download from your dashboard) |
| A separate static host for the public status page (Cloudflare Pages is the planned host) | Shows service status when our own site is down | Incident text only | Prepared |
Notes
- The data region for stored customer content is shown in the details at the top of the page when we have set it. Providers on this list may process data in other places, including the United States; section 11 of the DPA explains the safeguards.
- We do not use advertising, analytics or customer-tracking providers.
- Providers keep their own logs and may retain data for a period set in their own terms. Before a translation provider is switched on we check its terms on training use and retention of data sent through its API, and we re-check when those terms change.
- To receive notice of changes, write to [OPEN: mailbox] and ask to be added to the notification list. You can also object under section 6 of the DPA.
Change log
| Version date | What changed |
|---|---|
| 2026-11-05 | First complete list: hosting, Cloudflare, translation providers, e-mail, payment, with status. |