Cancel, lapse and grace
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The design rule is simple. Billing may fail, but translated pages must not.
Cancel#
If you cancel, you keep your plan until the end of the period you paid for. After that your plan lapses. The email you get then says what stays live (your published translations), what waits (new text beyond the Free limits) and how to keep your own copy (export from your site in the dashboard: XLIFF, CSV or PO).
A payment fails#
You keep the full plan for a grace period of 14 days from the first failed payment. After that the plan lapses. The owner approved the 14 days on 2026-10-28 (decision D49).
You are told by email, once each: on the day the payment fails, again after 3 days, again after 7 days, and on the last day of the grace period. If the payment is fixed in between, nothing more is sent. If the grace period ends with the payment still open, one more email per site says that the plan has lapsed and what that means. These emails go to the account owner and cannot be switched off, because they are about money. See Emails we send you.
What a lapsed plan means#
- The account falls back to the Free limits.
- Machine translation stops.
- Publishing and adding new strings are blocked.
- Your published translations keep serving. Visitors see no change.
- Export, the dashboard and reading everything you have keep working.
The block on publishing is a policy choice: OPEN.
How long are published files kept?#
Files on the content delivery networks are meant to be kept for 12 months after a lapse. This is a default, not yet decided: OPEN. The retention job that enforces it is not part of the billing module. The files on your own site (the WordPress copy) are yours and stay as they are.
WordPress licences#
The licence for a site goes from Active to Grace for 14 days, and then to Lapsed. A licence also works offline: the plugin keeps working if it cannot reach us. When a licence lapses, translations keep working, new work is blocked, and plugin updates stop. Whether security updates still go to lapsed sites is an option: OPEN. See Licence keys.
Changing plan#
An upgrade starts at once. A downgrade is booked for the end of the paid period. Sites you already activated stay active even if the new plan allows fewer, but new ones are refused.
On the Per site plan you change one site at a time: open the site, then Languages and price. More languages are charged pro rata for the rest of the period and work at once. Fewer languages start at the next renewal, nothing is refunded, and you cannot choose fewer languages than the site has live (remove some first). A site beyond the sites you pay for keeps what it has but cannot add languages or publish new ones until you add a site under Billing.
Coming back#
Subscribe again and you get your licence record and key back, not a new one.
Shopify#
Shopify merchants are billed by Shopify. If you uninstall the app, whether your translations stay in the store is verify.