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Quick answers
Short answers to the questions we hear most, each with the reply our support team sends.
- Translations are not showing on my site
The five checks that fix most cases where a published translation does not appear, in the order to try them.
- A visitor sees the wrong language
Why a visitor may land in an unexpected language and how to reset it.
- Will search engines find my translated pages?
A short, honest answer about search engines and translated pages, and what depends on how you install.
- Cache and CDN plugins: quick answer
What to exclude in speed, cache and CDN tools so translations load, written for any such tool.
- How to change my languages
Where to add or remove a language, and what happens to your existing translations.
- Billing questions
Where each kind of billing question is answered, with no prices repeated here.
- How to cancel
How to cancel your plan, when it takes effect, and what keeps working after the paid period ends.
- The outage promise, explained
What "your translated pages keep working when our servers are down" means, and what it does not.
- The language switcher does not appear
Why the switcher may be missing and how to place it.
- Fix a wrong translation
How to correct a single translation, keep it from being overwritten and publish it.