Contact support
Open Help and contact in the account menu of the dashboard.
Search first#
The page starts with a search box for this help center. Most questions are answered there in a minute.
Write to us#
Fill in a subject and your message and press Send message. Tell us what you were trying to do and what happened. A person reads every message.
We attach what we would otherwise ask you for: your account email, your workspace, your plan, the site you pick in the list (optional) and the last publishing error we saw for it. You do not need to copy any of that.
Tick Send me a copy of this message if you want a copy in your inbox.
How long it takes#
The page states the response time we aim for, when we have set one. If none is shown, we answer as soon as we can. We reply to your account email address.
Limits#
To keep the form free of spam you can send 3 messages an hour and 10 a day. If you reach it, wait a little and try again. A hidden field catches automated senders; a real person never sees it.
If the form does not work#
The page says so in plain words. Your message is never lost silently: if it reached us you see "Message sent".