How to cancel
You can cancel at any time from the billing page. Cancelling takes effect at the end of the period you already paid for. Until then everything works as before.
After the period ends#
- Your published translations keep being served for the time described in Cancel, lapse and what stays online.
- You can still sign in and export everything.
- New translations and new publishing stop.
Export your translations first if you want your own copy. See Export your translations. Refund rules are in the refund policy linked in the footer.
Support macro#
Sorry to see you go. You can cancel from the billing page in your dashboard. It takes effect at the end of the period you paid for, and everything works as normal until then. After that you can still sign in and export all your translations. What stays online and for how long is explained here: [link to this help article]. If you cannot find the button, tell me the site name and I will help.