A visitor sees the wrong language
The language comes from a fixed order. First the language in the page address, such as /fr/. Then the visitor's saved choice. Then, only if you turned it on, a suggestion from the browser's language. We never redirect visitors by location.
What to tell the visitor#
- Choose the original language in the switcher to restore the page.
- Clearing the site's data in the browser resets the saved choice.
- Try a private window to check whether the saved choice is the cause.
If your own cache is involved#
A cache that serves one language at another language's address causes the same symptom. See Caching plugins and CDNs. The full guide is The wrong language is shown.
Support macro#
Thanks for letting us know. The language is chosen from the page address first, then the visitor's saved choice. A saved choice from an earlier visit is the usual cause. Choosing the original language in the switcher resets it. Details: [link to this help article]. If it still happens in a private window, please send the page address and the language you expected.