The outage promise, explained
On this page
Your translations are static files kept on your own site and on content delivery networks. A visitor's browser reads them directly. So if our dashboard or API is down, translations you already published should keep appearing.
What is covered#
- Already published translations, for visitors who can reach at least one place that holds the files.
- A returning visitor, from the copy saved in their browser.
What is not covered#
- New translating, editing and publishing need our servers.
- A first-time visitor sees your original language if every place holding the files is unreachable.
- Browsers without JavaScript, and visitors whose browser blocks the script.
- Your own website being down.
We have tested this offline in one browser family. It has not been proven by a long period of live traffic: OPEN. We promise no credits or uptime figure. Read The honest limits. Keep a copy with Keep your own copy.
Support macro#
Thanks for asking. Your published translations are static files that visitors' browsers read directly, so if our dashboard or API is down they should keep appearing. Editing, new translations and publishing do need our servers. A first-time visitor sees your original language if every place holding the files is unreachable, and the promise does not cover your own site being down. The full list of limits: [link to this help article]. We do not offer credits or an uptime guarantee.